CONTACT PRODUCT INQUIRY, CUSTOMER SERVICE, and TECHNICAL SUPPORT Monday-Friday 8am-5pm Central Standard Time. We are open on Saturdays by appointment only and closed Sundays and holidays.
PAYMENT CREDIT CARDS We accept MasterCard and Visa.
C.O.D. There is an additional $7.50 charge for C.O.D. orders. Payment is by Money Order, Cashiers Check or Certified Funds ONLY. We cannot accept C.O.D. orders for International, APO/FBO, or P.O. Box addresses.
PERSONAL CHECKS All orders paid using Personal Check must clear in our bank for 14 days prior to shipped. No exceptions. All returned checks will have a $50.00 return check fee added to the order.
WIRE TRANSFER Please contact us for Bank Wire Transfer information. There is a additional $25.00 service fee for this payment method.
SHIPPING POLICY SHIPPING & DELIVERY All pricing does not include freight charges. All orders are insured for full value. Redhead Racing & Performance is not responsible for any damage incurred during shipment. All merchandise leaves our facilities properly packaged and in perfect condition. When you receive your shipment, please inspect your packages in the presence of the delivery person. All damage claims are the responsibility of the customer and must be made with the freight carrier. Redhead Racing & Performance cannot initiate claims for the customer. In the event of a damaged shipment, please keep all the original packages and packing material for inspection. IF for some reason a shipment is returned to us as undeliverable or not in on three attempts, you will be responsible for all freight charges and a hold put on all future shipments until the incurred shipping costs have been paid in full.
We ship via UPS ground service unless otherwise specified. For expedited orders we can ship via UPS Next Day, Second Day, or 3 day delivery at extra cost. We can also ship via Federal Express if preferred.
SHIPPING ERRORS Errors in shipping occasionally happen. In the case of a shipping error on our part we will issue a UPS call tag for return of the merchandise and ship the correct part to you. We will charge your credit card for this merchandise until we receive the original part back whereupon we will immediately credit your account. All returned parts must be in 100% resalable condition and be in the original packaging.
RETURNS Returns will not be accepted without an Returned Goods Authorization (RA) number. Authorization for returned goods must be made within 30 days of the original purchase. Please call us at 608-576-1015 to obtain an RA number. The RA number must be written on the outside of the return package. Please include a copy of the original invoice in the package with an explanation for return and daytime area code and phone number. Returns must be sent freight prepaid. We will not accept any COD packages or packages without an RA number on the outside of the package. Returns are subject to a 20% restocking fee. We do not accept returns of electrical goods.
WARRANTY LIMITED WARRANTY Redhead Racing & Performance sole responsibility is to offer a replacement product or to repair the damaged product. Redhead Racing & Performance cannot warranty products damaged by improper installation or used for racing or off-road use. All products sold by Redhead Racing & Performance are warranted by the original manufacturers and is not the responsibility of Redhead Racing & Performance.
PRICING & SPECIFICATIONS Pricing, materials, design, and specifications of products listed are subject to change without notice.
